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Customer Support Specialist with French or German and English - no experience required

Customer Support Specialist with French or German and English - no experience required

Job location Sofia; Permanent; Full time; Suitable also for students; Suitable also for candidates with little or no experience; Salary from 3300 to 3500 BGN (Gross); Languages: English, German, French; Suitable also for candidates with refugee status.

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company offering a wide variety of services and known for their many satisfied clients. We are on a search for customer-oriented, organized and friendly individuals for the role of Customer Support Specialist with French or German and English - no experience required.

Essential Duties and Responsibilities:

  • Utilising various communication channels and aassisting customers in the best you can;
  • Analyzing and resolving customer requests and issues;
  • Offering information on administrative and technical matters (products, invoices, etc.);
  • Implementing changes in the system;
  • Redirecting faults or calls to other departments.

Requirements:

  • Proficiency in French or German at C1+ level is essential;
  • English proficiency at B1 level;
  • Customer-centric mindset and approach;
  • Strong organizational and communication abilities;
  • Proficiency in MS Office;
  • Flexibility to work shifts.

Our client offers:

  • Supportive work environment with a positive work-life balance;
  • Exposure to a multinational setting with ties to UK business culture;
  • Participation in our Employee Network Groups, promoting diversity and inclusive learning;
  • Additional medical coverage and meal vouchers;
  • Attractive salary, full-time employment and paid annual days off.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CSSFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).

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