UX Designer (2 years tempory contract)

We are Yettel!

Yettel Bulgaria, part of PPF Telecom Group, is a telecommunications company that connects over 3 million customers to people, devices and businesses. Until March 2022, the company operated on the Bulgarian market as Telenor Bulgaria.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. At Yettel, we believe that a balanced life is a better life. That's why we do everything we can to help people balance the things that matter to them, to make better choices, especially when it comes to technology and its role in our lives.

We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview: The UX designer is responsible for tactical and operational design propositions and UX implementation in the company Digital Channels strategy, including online presence, self-care and e-commerce channels presence. He/she has tois responsible to create, develop and establish/operates with the UX brand benchmarksguideline, providing functional UX & UI designs to the users of Yettel product lines, and to develop and manage online journeys and related web- and mobile app interfaces. The UX designer is responsible for the UX audit, design creation and implementation support of user journeys across B2C & B2B digital channels, ensuring seamless and consistent UX.

Your responsibilities would be:

• Create storyboards and website mapping, build wireframes to conceptualize designs and accurately convey digital platform journeys to internal stakeholders and line manager
• Design new and optimize existing customer journeys, serving both, user ease of use and business needs.
• Regularly update UX benchmarks and develop improvements for the company digital channels – in terms of concepts, content, UI, UX, functional improvements and optimizations
• Participate in generating ideas for online apps, new products and services to develop relevant UX cases and use recent studies and findings to establish optimal UX practices
• Conduct field research through various media platforms and user testing to gather feedback on user satisfaction and ease of interaction with company’s products
• Collaborate with cross-functional teams (internal & external) on the UX development of new products and services aimed
• Carry out all other UX design development tasks, assigned by the line manager and in accordance with the employee’s qualification and responsibilities.

We expect from you:

• Tech-Savvy Professional with Practical Expertise: Proficient in UX design, with hands-on experience in developing and managing products and end-to-end (E2E) projects. Skilled in Graphic Design, Marketing, Engineering, IT, or related fields.
• Project Management and UX Principles: Project management experience is an asset. Strong understanding of UI and UX principles.
• Design Tools: Proficient with visual design tools such as Figma, Adobe Photoshop, Illustrator, etc.
• Strategic Analytical Skills: Ability to consult stakeholders using strong analytical skills and strategic thinking, leading processes from briefing and debriefing to design proposals and ad hoc improvements.
• Digital Business Acumen: Excellent understanding of digital business (web, mobile, app, and web-sales) with a focus on enhancing customer experience.
• Adaptability in Dynamic Environments: Capable of dealing effectively and professionally in rapidly changing and fast-paced environments.
• Strong Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
• Language Proficiency: Fluent in English (written and verbal).

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won four consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut. Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.

Join Yettel now by sending us your up-to-date CV.

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.