IT Business Support for Application and Process team

Due to a cooperation with a client of ours a production company specializing in the development of designs, manufactures bearings, seals, and lubrication systems with several factories in Bulgaria, we are looking for an IT Business Support for one of their manufacturing headquarters in Sopot, Bulgaria.

About the position: In the role of IT Business Support Specialist, you will work within the exciting and growing area of XA and the next level of manufacturing. Application & Process Support (APS) is now looking for a new talent to help build up support in this area. As an IT Business Support Specialist, you step in and become a key player within the team. With a focus on the interaction between users, IT processes, and IT applications.

The position is hybrid, requiring you to work 1-2 days a week at the manufacturing office in Sopot and 3-4 days a week from home. The standard working hours are 9 AM to 6 PM, Monday through Friday.

This is an excellent opportunity to work in close collaboration with the supply chain organization. You will help with seeing the bigger picture, think outside the box, find improvements and solutions.

Main responsibilities:

• To provide professional business support to key users in EMEA;
• Drive and resolve reported issues and escalate to the appropriate vendors, if necessary, while still taking end-to-end responsibility;
• Support several process flows across integrated applications, covering both micro and macro perspectives in the process, while having the end-user experience in focus.
• Participate in project work such as development and roll-out activities/ implementations;
• Work to improve the support area by identifying quality risks and opportunities for improvement, while always keeping the needs of the business as the priority.
• Develop and document Best Practices, Service Catalogue, and FAQ;
• Be able to communicate on many different levels and understand that not everyone speaks IT.
• Participate in user-acceptance test as required;

Main requirements:

• Relevant skills in the field of IT including education, preferred University degree
• Proven track record of collaborating with multinational teams and working with remote teams, fluent business English is a pre-requisite;
• The following qualifications are considered a strong advantage but are not mandatory. If you are eager to acquire new skills and expertise, we will support your growth alongside our team:
• Previous work experience in supply chain-related work;
• Experience in internal order handling or inventory management;
• Experience in key planning concepts such as manufacturing data, product planning, warehouse inventory planning, planning data, sales forecast, etc;
• Vendor management experience;
• Previous Application / System administration experience;
• ITIL knowledge;
• DOH / OMPS / XA knowledge;

What Easy Consult offers on behalf of our client:

• Excellent remuneration;
• Safe working conditions
• Transport coverage;
• Additional medical insurance;
• Excellent opportunities for professional development.

Please send us your CV, and our specialist will contact you!