Game Support Representative for Wargaming with Czech and English
If you are passionate about gaming, join our growing Player Support team in the Customer Experience (CX) industry TELUS International Bulgaria - get the job you will enjoy!
We challenge you to be part of the cool and fun team of WARgamers!
A typical day:
- Ensure player satisfaction by responding to the player’s complaints and disputes
- Perform investigation and documentation of game exploits, bugs, and similarly other issues in the online gaming world
- Ensure all players follow gaming rules and regulations
- Manage gaming operations and report game status to management on a daily basis
- Monitor disturbances and imbalances during games and provide corrective solutions
- Sounds good, right?
If you have:
- Fluency in Czech and a good command of English
- Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
- Player empathy and understanding a player’s perspective when tackling their issues
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team’s success
We Offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients ‘procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.