Digital Channels Support Expert

ProCredit Bank is currently seeking for a qualified candidate for the position of Digital Channels Support Expert in Sofia, Bulgaria.

Responsibilities:

• Provide support with Internet Banking and Mobile banking;
• Process requests for editing the settings and parameters related to Internet Banking;
• Provide support with problems related to accounts and payments;
• Provide support with undelivered cards, problems with transactions, block and unblock cards;
• Provide support to Business client advisers for solving complex tasks related to different departments in HO;
• Propose solutions to variety of requests for better customer’s experience;
• Provide customer’s support through the Bank's digital channels

Main requirements:

• University degree (regardless of the academic discipline);
• 2+ years of previous experience in similar position;
• Fluency in English;
• Excellent computer skills (MS Office);
• Good organizational skills and an affinity for teamwork;
• A responsible approach to your daily tasks and attention to detail;
• Excellent communication skills;
• A desire to learn and develop.

Our offer:

• Work in a fast-paced environment and on innovative business projects;
• Opportunities for exchange of experience on international level;
• Participation in trainings and opportunities for professional growth;
• Social benefits: additional health insurance, Multisport card, 25 days annual paid leave, 2 days per week home office.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process. Your application will be treated with strict confidentiality and compliance with the legal requirements for personal data protection.