Trust & Safety Specialist for Supercell Games Account with German and English (Only written support)
TELUS International Bulgaria is looking for passionate Trust & Safety Specialists for Supercell Account.
As a Supercell Trust & Safety Specialist, you’ll be on the front line of ensuring the safety of our fans and players from around the world. You’ll do this by having a deep understanding of our policies, and the intent behind those policies. You’ll use this understanding enforcing the Community & Safety Policy by responding to safety issues from users.
Responsibilities:
- Work closely with the Leaders in Trust & Safety to ensure players have a great experience
- Enforcing our Safe and Fair Play Policy by handling various tasks related to their safety
- Respond to Trust & Safety related support tickets
- Maintain a strong understanding of Supercell’s Community and Safety Policy guidelines
- Work with Trust & Safety Lead and Champion on escalations and in-game security incidents
- Report issues & occurring market trends to the Leaders in Trust & Safety Team
Requirements:
- Fluent in German & English
- 1+ years experience in moderating social media and supporting an online/gaming community
- Ability to work from office
- Demonstrate understanding of current affairs and pop culture's impact in online gaming communities
- Strong commitment and passion for creating a safe and friendly environment for players
We offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Employee referral bonuses
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.