HelpDesk Admin with English
Are you ready to advance your career and to join multiple challenging projects at one of the most fast developing Bulgaria’s IT companies?
Do you have a passion for delivering cutting-edge software solutions and services in a dynamic and collaborative environment?
We seek an adaptable and articulate professional who excels in seamlessly overseeing the delivery of our comprehensive IT services and solutions.
As a Help Desk Administrator , you will be responsible about daily monitoring, modification, testing, documentation, and problem resolution of operating systems, servers, and other hardware/software. This role ensures providing technical assistance to users who experience IT related issues.
What your responsibilities are going to be?
- Communicate using phone, e-mail, and in-person, providing technical support for our clients either remotely or in-person
- Reproduce, diagnose, and resolve technical problems encountered by clients
- Accurately log the support provided and time taken in the service desk software
- Ability to travel to client’s sites to provide technical support and hardware installations
- Document solutions to the technical problem experienced in our internal knowledge base
- Work with the team to maintain our client’s documentation
What qualifications are needed?
- Degree in Computer System and Technologies or related area
- Minimum 1+ years of work experience in similar IT role
- Recent Microsoft certification, such as AZ-104, MS-102, SC-300, or equivalent experience with the commitment to gain a Microsoft Associate certificate within 6 months
- Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11)
- Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
- Good understanding of WAN and LAN communications (switches, firewalls, and routers)
- Experience troubleshooting both hardware and software issues
- Experience with Microsoft networking environment and troubleshooting operations
- Excellent verbal and written communications in Bulgarian and English
- Excellent customer service skills
We offer you:
- Comprehensive health insurance coverage
- Complimentary sports activity card
- Extra day off on your birthday, along with a special gift from the company
- Skills development program
- Supportive and work-friendly environment
Interested? Apply Now!