Reservations Agent - Administration and Guest communication
Beehive Hospitality is extending its Hotel Reservations Agents team and is looking for candidates with excellent command of the English language.
The job will entail support of guests of our Clients - hotels and aprt-hotels ranging from luxury and life-style properties to self catering apartments - primarily in Europe. This will be done over the phone as well over email and other text based communication platforms.
The successful candidate will have excellent command of the English language and will be in a positive disposition, expressed readiness to assist travelers in a courteous and informative manner, and eagerness to advance in the international hospitality industry.
A summary of the tasks of this job:
- Reservations administration
- Guest communication - electronic channels
- Guest communication - voice channels
- Communication with the hotel teams
Some knowledge of the hospitality industry will be an advantage, although previous experience is not required.
Beehive Hospitality prides itself with continual training, which will be provided from day one of employment and will be a constant element throughout.
In addition to the positive support that each team member gets, other benefits, such as additional medical insurance, trips to the supported client's properties, both for training as well as for leisure are available as part of the remuneration package.
A summary of what the successful candidate will receive:
- Initial and continuous training
- Safe, comfortable and supportive work environment
- Work Contract with fully paid benefits
- Regulated work-time, with breaks - no overtime
- Standard incremental vacation
- Extra pay for bank holiday days worked
- Trip to supported hotels
- Additional medical insurance
- Food coupons
The work will be carried out seven-days in shifts of eight hours - starting respectively at eight in the morning and midday, with coverage of one weekend per month, from the offices of Beehive Hospitality in Studentski Grad in Sofia.
Come and join our dynamic and professional, hotel services team today and enjoy working with colleagues from around the world.