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Client Support with German
For one of our clients, we are looking for a Client Support who would work with German language. The role is part of a project related to social media.
The support will be provided through chat and email, with no phone calls involved. Work time: from Monday to Sunday from 9:00 to 18:00, 4/2 or 5/1 working schedule.
Responsibilities:
- Address user inquiries related to account or device suspensions with precision, empathy, and promptness in German;
- Leverage internal systems and adhere to established procedures to effectively resolve user concerns;
- Keep up-to-date on policy updates and follow guidelines when managing situations;
- Gather further details as necessary, providing solutions that make users feel appreciated and supported;
- Collaborate to meet performance targets, including productivity, quality, and resolution-based metrics.
Requirements:
- Strong communication skills in German and English – minimum B1/B2 level;
- Flexibility to work in a fast-paced, self-directed setting.
Nice to have:
- Previous experience in customer support;
- Demonstrated ability to multitask and manage Windows operating systems;
- Knowledge of social media platforms.
Benefits:
- Food vouchers and Travel allowance – 120 lv.;
- Additional health insurance with dentist coverage;
- Multisport card.
*Candidates must be located in Sofia, Bulgaria, as the position requires a hybrid working model.
If you feel the challenge, apply now!