Client Support with German

For one of our clients, we are looking for a Client Support who would work with German language. The role is part of a project related to social media.

The support will be provided through chat and email, with no phone calls involved. Work time: from Monday to Sunday from 9:00 to 18:00, 4/2 or 5/1 working schedule.

Responsibilities:

• Address user inquiries related to account or device suspensions with precision, empathy, and promptness in German;
• Leverage internal systems and adhere to established procedures to effectively resolve user concerns;
• Keep up-to-date on policy updates and follow guidelines when managing situations;
• Gather further details as necessary, providing solutions that make users feel appreciated and supported;
• Collaborate to meet performance targets, including productivity, quality, and resolution-based metrics.

Requirements:

• Strong communication skills in German and English – minimum B1/B2 level;
• Flexibility to work in a fast-paced, self-directed setting.

Nice to have:

• Previous experience in customer support;
• Demonstrated ability to multitask and manage Windows operating systems;
• Knowledge of social media platforms.

Benefits:

• Food vouchers and Travel allowance – 120 lv.;
• Additional health insurance with dentist coverage;
• Multisport card.

*Candidates must be located in Sofia, Bulgaria, as the position requires a hybrid working model.

If you feel the challenge, apply now!