Technical Support Specialist with German and English
You are an enthusiastic and adventurous person? Are you ready for new challenges?
If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! Responsibilities:
- Report, profile and when possible diagnose new product issues
- Determine severity, frequency and work with Sales team to improve the client's offering
- Manage ongoing prospecting and warm-calling potential clients within targeted areas
- Document product changes, maintain online product support pages
- Foster an online support community for the customers
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Requirements:
- Previous experience in sales at least 1 year
- Proficiency in German
- Excellent command in English
- Comfortable in offering upgrades or new products to customers over email, chat and phone
We Offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.