Digital Channels Support Expert

ProCredit Bank is currently seeking for a qualified candidate for the position of Digital Channels Support Expert in Sofia, Bulgaria.

Responsibilities:

• Provide support with Internet Banking and Mobile banking;
• Process requests for editing the settings and parameters related to Internet Banking;
• Provide support with problems related to accounts and payments;
• Provide support with undelivered cards, problems with transactions, block and unblock cards;
• Provide support to Business client advisers for solving complex tasks related to different departments in HO;
• Propose solutions to variety of requests for better customer’s experience;
• Provide customer’s support through the Bank's digital channels

Main requirements:

• University degree (regardless of the academic discipline);
• 2+ years of previous experience in similar position;
• Fluency in English;
• Excellent computer skills (MS Office);
• Good organizational skills and an affinity for teamwork;
• A responsible approach to your daily tasks and attention to detail;
• Excellent communication skills;
• A desire to learn and develop.

Our offer:

• Working in a dynamic international environment;
• Professional growth in a motivated team;
• Training opportunities and established rules and procedures at work;
• Flexible working time and home office option;
• Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School – the private school of the bank.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process. Your application will be treated with strict confidentiality and compliance with the legal requirements for personal data protection.