Customer Service Specialist (Temporary)
We are seeking a suitable candidate for the position of Customer Service Specialist (Temporary), based in Sofia or Dupnitsa.
Main Responsibilities:
- Be main point of contact with site’s customers
- Take ownership of customers’ issues and follow problems through to resolution
- Manage large number of emails
- Have strong focus on building customer service experience, create engaged customers and facilitate continuous improvement of Service KPIs
- Have strong understanding of site-managed inventory (SMI), make to stock (MTS) and make to order (MTO) replenishment models
- Monitor stock-outs and projected stock-outs and take actions for timely resolution
- Collaborate closely with supply planning team and take actions to mitigate out-of-stocks as well as excess inventory and/or write offs
- Collaborate with customers to ensure the right stock levels are maintained on the markets considering new product launches and/or upcoming promotions
- Collaborate with customers to ensure import and export licenses are available on time
Main Requirements:
- Bachelor degree in Logistics, Supply chain, Business or related field
- Proven experience in customer service or relevant experience in sales or telemarketing
- Strong customer-centric mindset
- Excellent communication skills
- Very good knowledge and experience with MS Word, MS Excel, MS Outlook
- ERP experience - SAP or other business management system will be considered as an advantage
- Proficiency in English
We Offer:
- Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
- Competitive remuneration bound with performance
- Additional healthcare insurance
- Flexible working hours and option to work from home as per the company policy
- Opportunity for development
Teva Pharmaceuticals is one of the world's largest generic pharmaceutical companies, with the richest portfolio in the generics industry - over 1,800 products. Teva in Bulgaria (until the end of 2020 working under the name Actavis) is the largest pharmaceutical company in Bulgaria in terms of production capacity and number of employees. Teva in Bulgaria occupies leading positions in sales in packaging of medicines. The company in Bulgaria employs nearly 1,700 employees.
All personal data is protected by law and will be treated in confidence. Only short-listed candidates will be contacted.