Technical Help Desk Specialist
The Adecco Group is the world's leading provider of workforce solutions. With more than 33,000 employees and around 5,100 branches in 60 countries and territories around the world, we offer a wide variety of services, connecting approximately 700,000 associates with our clients every day.
For one of our trusted partners – a leading digital services company, we are looking for Technical Help Desk Specialist to join their international team for a long term project. Employees in this role support experts and administrators within internal and partner organizations.
Main requirements:
▪ Good communication skills, ability to efficiently coordinate and troubleshoot IT issues with remote IT teams/Client IT teams
▪ Active Directory third level support experience required
▪ Degree or other relevant technical qualification
▪ Around 2-3 years of experience in Desktop support
▪ Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops
▪ Experience with standard desktop imaging and packaging
▪ Strong in email communication and tech support skills
▪ Ability to work under pressure during project execution phase
▪ Hands-on experience on Win11, Active Directory, Microsoft applications, VPN technologies, etc.
▪ Basic network troubleshooting skills and understanding of networking
Responsibilities :
▪ Image and Configure Windows desktops, notebooks, printers, applications, and PC peripherals
▪ Perform end-end Windows 10 user migration including user profiles, software inventory, apps testing, software packaging, etc.
▪ Troubleshoot and resolve any hardware, operating system, software, and application problems relating to desktops, notebooks, printers, and PC.
▪ Perform desktop patch update according to company’s standard processes
▪ Maintain IT asset inventory – including deployed, stock-on-hand for Hardware and Peripherals
▪ Provide end user support for hardware, software, tools/applications, etc., in all modes – on-site and/or remote management
▪ Work with the logistics and Operations team for shipping desktop/equipment to the users and for return of equipment
▪ Prepare and maintain documentation as required by the IT management
Do you recognize yourself in the description above ? Do you see a good match for your career goals? If yes apply today and send your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014