Customer Service Representative with English (Plovdiv Hybrid)

What’s Your Greater? Find it at ResultsCX.

Are you looking for a new career opportunity in a progressive and fast-paced environment? Showcase your skills and be recognised for your achievements at ResultsCX, where we provide exceptional customer service to our global clients while maintaining a supportive environment which helps you grow.

In this role, you will be supporting Europe’s leading media and entertainment company by providing fantastic interactions with their customers. If you have a positive attitude, strong computer skills and the ability to solve problems, we want to hear from you.

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.

Hybrid is defined as minimum of 2 days per week working from the office and maximum 3 days remotely. Working hours are Monday - Sunday 10:00 - 23:00h.

What will you be doing?

• Providing customer support services via telephone

• Focusing on customers’ needs and offering the best solution

• Resolving issues while providing the best services and products for our customers’ experience

• Maximising all revenue opportunities in communications with customers

To join our team, you need:

• Good communication skills and command of English language

• Problem-solving skills

• Basic computer literacy

• Positive attitude, the desire to learn new skills and a strong work ethic

• Previous experience in customer service is preferred but not mandatory

Why join our ResultsCX team?

• Enhance your language skills

• Highly competitive remuneration package

• Remuneration package includes Base Gross Monthly Salary of 1800 BGN during the training period, 1900 BGN during the rest of the probation period and 2100 BGN post probation period

• Opportunity for Performance Incentive after the initial training period has been completed of up to 600 BGN Gross Monthly

• Opportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to base salary and Performance Incentive

• Fully paid Induction Training and ongoing development, support, and mentorship

What we offer:

• Highly competitive remuneration package

• Food vouchers

• Benefits – Employee assistance program, additional health insurance, Discounts, and perks

• Fully paid training and detailed onboarding

• Ongoing professional development

• Career development opportunities and growth within the organization

• Comfy office building and workspace

• Flexibility and work life balance, with our hybrid working model

If ResultsCX can help you make the next move in your career, we want to hear from you.

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.