Service Desk Admin with German

We are supporting our partner, a leader in metal forming, manufacturing parts, and machinery. Headquartered in the Netherlands, the company employs more than 2,300 people. Currently, they are looking for an experienced Service Desk Admin with German to join their global IT department, supporting it from the plant of the company in Bulgaria, located in Stara Zagora.

The main responsibilities of the role are as follows:

• Troubleshooting hardware and software issues.Remote desktop support (e.g., RDP, TeamViewer).
• Printer and peripheral device support.
• Proficiency in Windows OS (Windows 10, Server), macOS, and Linux distributions (e.g., Ubuntu, CentOS).
• Installation, configuration, and support for common business applications (MS Office, Adobe Suite, etc.).Web browsers and email clients support.
• Basic network connectivity troubleshooting (TCP/IP, DNS, DHCP).VPN and remote access support.Wireless network troubleshooting.
• Configuration and troubleshooting of mobile devices (iOS, Android).Mobile email setup and synchronization.Mobile device management (MDM) support.
• Desktops, laptops, tablets, and mobile device hardware troubleshooting and repair.Peripheral devices (printers, scanners, etc.) support.
• Understanding of ITIL (Information Technology Infrastructure Library) principles.Incident, problem, and change management processes.
• Effective communication and interpersonal skills.Customer-oriented approach.Handling difficult users and resolving conflicts.
• Ticketing systems (e.g., ServiceNow, Jira Service Desk).Remote support tools (e.g., Remote Desktop, Bomgar).Knowledge base and self-service portal management.
• Awareness of cybersecurity best practices.Handling security-related incidents (e.g., phishing, malware detection).Password resets and account management.
• Accurate documentation of support incidents and resolutions.Generating reports on service desk performance metrics.Continuous improvement suggestions.
• Analytical thinking and problem-solving abilities.Root cause analysis of recurring issues.Escalation and resolution coordination.
• German languages at least B2 level is required due to an active internal communication with stakeholders and different departments within the company.

The company benefits are as follows:

• An attractive salary, incentives, and pension.
• Options for remote work.
• Clear paths for career advancement.
• Training programs, company fitness arrangements, and more.
• 30 vacation days and travel cost compensation
• Regular working hours - from 08:00am to 17:00pm (Monday to Friday)

We are waiting for your updated CV in English!

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.

Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339 from 30.08.2017.