Customer Service Representative with German and English - Home Office

What’s Your Greater? Find it at ResultsCX.

Are you looking for a new career opportunity in a progressive and fast-paced environment? Showcase your skills and be recognised for your achievements at ResultsCX, where we provide exceptional customer service to our global clients while maintaining a supportive environment which helps you grow.

In this role, you will be supporting Europe’s leading media and entertainment company by providing fantastic interactions with their customers. If you have a positive attitude, strong computer skills and the ability to solve problems, we want to hear from you.

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with German and English to join our team.

What will you be doing?

• Providing customer support services via telephone

• Focusing on customers’ needs and offering the best solution

• Resolving issues while providing the best services and products for our customers’ experience

• Maximising all revenue opportunities in communications with customers

Responsibilities:

• Providing daily contact with end users of products and services

• Providing feedback to end users after request or after processing a specific case

• Maintaining up-to-date information in the database about performed activities and operations

• Operating with specialized software to provide queries and support for work systems.

Requirements:

• Very good level of German and English - minimum C1 level

• Great communication skills

• Self-motivation, pragmatic and friendly approach

• Well-developed customer orientation skills

• Willingness to learn and develop

• Positive attitude, the desire to learn new skills and a strong work ethic

• Previous experience in customer service is preferred but not mandatory

What we offer:

• Very competitive salary

• Benefits – employee assistance program, additional health insurance, discounts and perks

• Ongoing professional development

• Career development opportunities and growth within the organisation

• Opportunity to enhance your language skills

• Fully paid induction training and ongoing development, support, and mentorship

• Opportunity to work from home

If ResultsCX can help you make the next move in your career, we want to hear from you!

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.