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Bilingual HR Support Representative proficient in Italian and English

Join Sutherland - Where Your Career Soars!   Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages! 

At Sutherland, You'll: 

  • Dive into intriguing projects for renowned global brands. 
  • Grow and sharpen your skills in a vibrant and supportive environment. 
  • Collaborate with exceptional talents on exciting initiatives. 

What We Need:  We're on the lookout for a dynamic Bilingual HR Support Representative proficient in Italian and English to ensure seamless HR support for our clients. 

Your Responsibilities: 

  • Receive and log HR inquiries promptly via phone and email. 
  • Resolve queries through efficient ticketing systems. 
  • Address employee inquiries on policies, benefits, and more. 
  • Maintain high-quality service levels and adhere to processes. 
  • Handle sensitive information with integrity and confidentiality. 
  • Take ownership of query resolution and individual metrics. 

Our Must-Haves: 

  • Excellent proficiency in Italian (B2 or higher). 
  • Good command of English (B2 or higher). 
  • Strong attention to detail and interpersonal skills. 
  • Excellent decision-making and problem-solving abilities. 
  • Ability to manage confidential data with strict adherence to privacy standards. 
  • Agility to adapt in a fast-paced, dynamic environment. 

What You'll Receive: 

  • Long-term job security with a permanent contract. 
  • Additional health and life insurance coverage. 
  • Generous annual leave, including wellness days. 
  • Food vouchers and paid breaks. 
  • Competitive salary and clear career progression. 
  • Flexibility to work remotely. 
  • World-class on-the-job training.

But Wait, There's More! 

  • Fully digital employee services with eSignature. 
  • Employee assistance program for psychological support. 
  • Exclusive employee discounts portal.
  • Lucrative employee referral program.
  • Rewards and recognition for your achievements.
  • Relocation package for those moving cities or countries.
  • Multisport card coverage.
  • In-house learning portals with certification options.
  • Engaging office events and wellness initiatives.
  • Gift for birth or adoption.
  • Corporate social responsibility events and team-building activities.
  • Exposure to global business insights and practices. 

Ready for the Next Chapter?  If you're eager to embark on an exciting journey with us, we're excited to hear from you!