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NOC Engineer

For 20 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, a leading telecommunication company, we are currently looking for NOC Engineer to join their team.

This role will allow you to develop your technical support skills in our Customer Care (NOC) team working alongside Tier 2 engineers.

An ideal position for a technical graduate or customer service technician to develop their career.

You will be part of a team providing outstanding customer service to our customer base of fibre, wavelengths and ethernet services: responsible for great communication to our customers covering Incident Management, Change Management and Service Restoration of network and customer issues.

This is an opportunity to be part of an exciting new growth phase at our client's team with training opportunities and development available.

What will you be doing?

• Monitoring the core network infrastructure of a telecommunication network, in a 24/7 operations centre. • Responding to phone, email and portal communication from our customers. • Ensuring frequent phone and written communication to our customer during the incident process. • Updating our ticketing system at required intervals with quality information and following operational guidelines. • Managing the ticket queue: own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved • Manage access requests outside the Access team’s business hours. • Manage maintenance cases out of maintenance team business hours. • Proactively track and make supplier escalations as appropriate • Liaison with other departments and our suppliers during incident and change management lifecycle • Engage other internal groups as required to ensure speedy resolution of incidents • Decide and implement improvements if needed, together with your shift team and your manager.

Team structure: You will be providing guidance and support to CCA and junior members of the team. You will receive guidance and support from Tier 2 Engineers, NOC Manager, Shift Leaders, CAS, Access, TSS Engineers, Managers and other stakeholders.

What do we want from you?

• A technical degree, apprenticeship or technical customer service experience is preferred. • Passionate about good customer experience. • Customer service experience is preferred, using good written and verbal communication. • Telecommunications network knowledge is beneficial, particularly fibre networks. • An ability to self-learn and develop. • Ability to think logically when under pressure. • Ability to interpret large amounts of technical information. • Fluent written and spoken English is essential.

If this opportunity sounds appealing and fitting for you and your future career development, do nоt hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend. Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017