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Home-office TS with German

For 20 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, a leading information technology company, we are currently looking for Technical Support with German to join their team.

The Technical Support Representative will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Primary duties and responsibilities include: • Perform level 1 resolutions in support of B2B customers; • Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications; • Maintaining technical proficiency in all hardware and software, utilized by the clients; • Uninstall, reinstall software applications; • Verify proper hardware and software set up; • Resolve username and password problems; • Assist with navigation around application menus; • Troubleshoot email, VPN and other issues; • Collaborate with colleagues and other resources in support of complex issues.

Job requirements: • Fluency in both German (C1) and English (HB2) ; • Knowledge of MS Office, Windows and Internet applications; • High school diploma; • Excellent interpersonal and communications skills; • Willingness to learn and obtain new skills and competencies in technology; • Ethics, Team work and Positive attitude.

Social benefits:

• Competitive salary with monthly and yearly performance bonuses • Career progression opportunities • Dynamic and energetic team environment • Comprehensive social benefits package, including private health insurance, life insurance, multipost card, and a 20 BGN net allowance for internet expenses • Professional onboarding and ongoing training spanning two months, including nesting period

If this opportunity sounds appealing and fitting for you and your future career development, do not hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend. Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017