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Customer Care Agent with Italian and English

Easy Consult was established in 2004 and is the fastest-growing Bulgarian Recruitment company on the market.

Why Apply With Us? Our team is focused on Experts and Management search and we specialise in a broad range of industries and roles. We are dedicated to the idea of delivering timely and customized services to candidates while partnering with some of the most prominent and preferred employers in the country.

For our clients - a fast-growing international company, we are seeking a skilled and motivated Customer Care Expert to join their team. In this role, you will be responsible for providing exceptional customer service and support to their Italian-speaking customers.

What will you do?

  • Provide swift and professional responses to customer inquiries via phone/email/chat in Italian;
  • Offer accurate and timely information regarding products, services, billing inquiries, etc;
  • Troubleshoot and deliver effective solutions to ensure customer satisfaction;
  • Proactively follow up with customers to guarantee their issues are resolved;
  • Collaborate seamlessly with other departments to resolve complex issues and deliver top-tier service;
  • Identify opportunities to enhance customer service processes and procedures.
  • What will you need?
  • Fluency in Italian with a solid command of English, both written and verbal;
  • Strong customer service skills, capability of resolving customer issues efficiently;
  • Exceptional communication and interpersonal skills;
  • Ablity to work both independently and collaboratively with team members.
  • A keen eye for detail, coupled with exceptional organizational and time management skills.
  • Previous experience in Customer Service, Technical Support and/or E-commerce will be considered an advantage.

What will you receive?

  • Top-notch salary;
  • Performance bonuses;
  • Attractive social benefits package, including additional health insurance, food vouchers, sports card, etc
  • Monthly performance bonuses;
  • Career advance & learning opportunities;
  • Team buildings and events;
  • Internal Refer-a-friend bonus program;
  • Supportive work environment where you can grow and develop your skills.
  • If you are a customer-focused, outgoing individual with excellent Italian and English language skills, we invite you to take a step towards this exciting opportunity.

"Send your CV in English, and our representative will contact you as soon as possible." Or maybe you know someone who will be a good fit? Share this opportunity or recommend it to a friend.

Only shortlisted candidates will be contacted. All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.