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Content Moderator with Albanian

Easy Consult is the fastest growing Bulgarian Recruitment company on the market, focused on Experts and Management search in a broad range of industries and job roles. Our team is dedicated to the idea of delivering timely and customized services to the clients some of the most prominent and preferred employers in the country.

On behalf of one of our clients we are looking for Content Moderator with Albanian language to join their team. If you are a person interested in the field of BPO sphere, then please continue reading this job ad.

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.


  • Review content (video, image, text) and conduct the content quality control, ensuring the content complies with local policies and regulations;
  • Become and remain knowledgeable about online community standards;
  • Interpret and apply complex policies and guidelines to content;
  • Review the reported content within agreed turnaround times and standards of quality;
  • Escalate issues outside the company policy;
  • Ensure legal compliance and safety of content uploaded to the short video platforms;
  • Develop, improve and maintain standards for the security of the online communities, being able to achieve high monthly goals regarding quantity and quality;
  • Improve the content management strategy for the short video platforms
  • Coordinate with supervising departments for timely management of content that violates our regulations;
  • Serve as an advocate for the user community;
  • Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality;
  • Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures
  • Fulfill base productivity and quality requirements;
  • In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.


  • Fluency in Albanian Language;
  • Good command of English language;
  • Ability to work differing 7x24 work rotations/shifts as required
  • Well familiar with or actively engaged on social media;
  • Minimum High-School diploma;
  • Must be comfortable viewing graphic content;
  • Have dedicated work at home area;
  • Logical problem-solving skills and ability to multi-task;
  • Ability to use Windows operating systems and navigate between various windows;
  • Ability to work under pressure;
  • Continuously demonstrate a high sense of urgency;
  • Must have a keen sense of attention to detail, taking the initiative;
  • Possess a high level of Professionalism;
  • Ability to understand and empathize issues;
  • Quicker learner and adaptable to learn new processes, concepts, and skills.


  • Competitive salary;
  • Home office option;
  • Additional health insurance (incl. dental care);
  • Sports card Multisport;
  • Food vouchers (value of 60 BGN);
  • Transport cards;
  • Career development opportunities;
  • Extensive training programs;
  • Access top notch technologies and best practices;
  • Excellent working environment;
  • Company events;
  • 24/7 access to counseling personnel.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible or contact directly:

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend and you will be part of our RAF program.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017