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Ship to Bill Specialist with German

Currently we are searching for a new team member for our client's Ship to Bill Specialist with German Team.

Roles and Responsibilities:

  • Create customer account in SAP;
  • Invoice Management, Cash application and collection; Order management
  • Product promotion rules checking, product catalog update;
  • Support controls compliance activities;
  • Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution;
  • Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort;

Requirements :

  • Fluency in German language- B2/C1 proficiency;
  • PC literacy and a good command of English language;
  • Prior experience in one of the following activities will be considered an advantage:
  • Invoice Management, Account Setup, Collections and Cash applications, Customer Inquiry and Service Request handling, Client Solutions, Order Processing;
  • Good listening and comprehension abilities;
  • Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
  • Good interpersonal and issue resolution skills;
  • Strong collaboration and coordination skills;

Benefits:

  • Competitive salary and performance bonuses
  • Opportunity for career progression
  • Young and vibrant team environment
  • Social benefits package
  • Professional on-boarding and on-going trainings

Availability to work on shifts - Mon-Fri, 09:00-18:00 and 18:00-02:00h;

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!