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Customer Care Specialist with Polish, Finnish or Dutch and English - Work from home

Customer Care Specialist with Polish, Finnish or Dutch and English - Work from home

Fully remote work, without location; Permanent; Full time; Suitable also for students; Suitable also for candidates with little or no experience; Salary from 2700 to 3500 BGN (Gross); Languages: English, Polish, Finnish, Dutch; Suitable also for candidates with refugee status.

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – well-known company offering services and products in the field of customer experience management. We are on a search for driven, organized and team- oriented people for the role Customer Care Specialist with Polish, Finnish or Dutch and English - Work from home.

Essential Duties and Responsibilities:

  • Represent the company to consumers, handling complaints, inquiries, and interactions on social media;
  • Utilize active listening and leadership skills to understand consumer issues efficiently;
  • Provide additional attention to sensitive contacts and cases;
  • Develop expertise in the product portfolio and consumer expectations for each product and category;
  • Proactively contribute to team building and service quality improvement.

Requirements:

  • Great Polish, Finnish or Dutch and good English skills;
  • Strong phone and verbal communication, with active listening skills;
  • Preferably, experience in a customer service role;
  • Team player with a positive attitude
  • Proficiency in typing and computer skills, including MS Office applications;
  • Organizational, decision-making, and analytical skills.

Our client offers:

  • Competitive salary and modern workplace with excellent facilities;
  • Fully covered medical plan, plus transportation allowance and life insurance;
  • Initial training during the first month, career development opportunities;
  • Annual reward and recognition events;
  • Full-time job and paid annual days off.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CCSPFDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).