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Hotel Reception Agent

Hotel Reception Agent

If you love talking to people from different cultures, have a very good level of English that you want to practice daily, enjoy being a star under the spotlight, you should join our team of passionate hoteliers at the award-winning InterContinental Sofia.

Join us and you’ll become part of the global IHG family – and like all families: We genuinely care for our entire IHG Hotels & Resorts family. We seek out opportunities to support growth and raise the bar on performance on every step of your journey. We know there’s more to life than work.

Key Responsibilities:

  • Provides true hospitality to hotel guests during their stay /conducts check-in and check-out, handles guests enquiries, handles cash and credit transactions, ensures professional telephone service, takes room service orders, ensures loyalty members recognition/
  • Works with all hotel departments to ensure effective team work and guest satisfaction.
  • Understands the various offerings within the hotel and is able to upsell different services according to guest requests.


  • Previous experience in a hotel environment, preferably within the Front Office service.
  • Passion for the hospitality industry and service-oriented
  • Speaks and writes fluently in Bulgarian and English, any additional languages are beneficial
  • Good communication skills
  • Understanding of Opera or another Property Management System is an advantage
  • Willingness to work in different shift patterns

In return to your contribution, you can look forward to a great working environment and tailored support, as unique as you are, to ensure that you have a great start, be involved and grow. Because you’ll have ambition, talent and key skills to succeed in this role and contribute to our True Hospitality.

The InterContinental Hotels & Resorts brand belongs to the IHG® family of brands - a global hospitality company with over 6000 hotels in over 100 countries around the world.

Hotel InterContinental Sofia was opened in March 2018 with a landmark location at the heart of the capital - sure to provide you a truly authentic sense of the destination. The hotel’s 194 rooms and suites deliver elegant décor with contemporary flair and full range of modern facilities. The conference center has 5 multifunctional meeting rooms with daylight and high-class presentation equipment. In addition, the hotel offers a superb gastronomic experience in our all-day dining Ador Rastaurant and Floret Resuarant with Asian cuisine, Hexaya Health & Wellness center and a dedicated Concierge team.

Our recent awards that the InterContinental Sofia team is proud of: -World Travel Awards - Bulgaria's Leading Hotel for the past 6 years -World Luxury Awards 2023 – категория „Best Luxury Hotel“ в Източна Европа -Green key certificate - a standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry. -2nd place for 2022 and 2021 among all InterContinental hotels in Europe with 93,42% and 94.53% Overall guest satisfaction score in Medallia -World Luxury Awards - Luxury Business Hotel - Europe for 2022 -World Luxury Awards - Luxury Business Hotel – Eastern Europe for 2021, 2020 and 2019 -Hotel of the Year for 2022 и 2021 of “Destinations – the ultimate guide for your holiday” magazine, bgtourism