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Account Manager B2C (only chat and e-mail)

We are ✮ Center Stars ✮ - consultants, talent seekers, and providers of amazing opportunities...

Join Our Team!

  • Are you passionate about providing exceptional customer service through the power of the written word?
  • Do you thrive in a dynamic environment where each interaction presents a new challenge to solve?
  • If so, we have an exciting opportunity for you!

We are currently seeking a dedicated individual to join our team as a Account Manager B2C, specializing in written communication. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive experience for every interaction.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally via email, chat.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members when necessary.
  • Maintain a high level of accuracy and attention to detail in all written correspondence.
  • Utilize knowledge base and resources to provide accurate information and solutions to customers.
  • Collaborate with team members to continuously improve processes and enhance the customer support experience.

Requirements:

  • Excellent written communication skills in English, with a strong attention to grammar, spelling, and punctuation.
  • Previous experience in customer support or a related field will be an advantage.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Flexibility to work day and late shifts, including weekends and holidays.
  • Strong problem-solving skills and a positive attitude towards customer service.

Benefits:

  • Competitive salary commensurate.
  • Social package.
  • Opportunities for professional development and growth within the company.
  • Pleasant working environment.

♪ ♪♪ Sounds interesting? ♪♪ ♪ Apply now by sending us your CV in English.

Licensed by MLSP, license N 2564, valid from 03.07.2018

*Nova Logic Company OOD hereby informs you that the data voluntarily provided by you in response to the present e-mail message are personal data and are subject to a special protection regime within the meaning of Regulation 2016/679, Personal Data Protection Act. The personal data provided by you are processed for achieving of purposes permitted by the law and for realization of lawful interests of the personal data administrator.Hereby you grant your explicit consent that Nova Logic Company OOD may process, keep and use the personal data voluntarily provided by you for a period of 3 years, when there is no other statutory term that guarantees their security and protection. Hereby we inform you and you grant your consent that Nova Logic Company OOD may provide your personal data to state bodies and authorities and third parties, when it is obliged to do so by virtue of a special legal provision or when this is necessary for realization of your rights and lawful interests as a participant in a recruitment process or another permitted form of survey in view of potential future employment. In conformity to the internal regulations of Nova Logic Company OOD you have the right to access and the right to correct your personal data, the right to ask for deletion of your personal data and the right to object against the processing, provisioning and disclosing of your personal data for purposes other than the described above.