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Customer Support Advisor with German and English

We're looking for a Customer Support Advisor with passion for technology to join our Team.

Our client offers the world’s most advanced self-learning post-purchase service platform to deliver great customer experience, providing Device Lifecycle Management Services for all devices that touch our daily lives.

So, what’s the role all about?

  • Answer inbound calls from customers, to provide guidance on creating a service request.
  • Assist customers to do basic troubleshooting for phone, watch and other devices.
  • Do outbound calls and timely follow up to customers to resolve their issues.
  • Resolve repair discrepancies / delays.
  • Look into part inquiries & product or liability issues.
  • Assign a ticket to respective team if they unable to resolve customer issue.

You are the one we’re looking for if you:

  • Are fluent in both German and English
  • Have basic technical exposure to multiple browser types, Microsoft products and smart devices.
  • Have excellent communication skills and ability to deal with multiple issues simultaneously.
  • Are able to identify and understand client needs and match their pace
  • Have the ability to present complex information in a simple way

What can you expect from us:

  • Fulltime role with standard working hours Monday – Friday from 9:00-19:00
  • Competitive salary
  • Convenient office location, close to bus stations and the metro
  • Comprehensive initial training and onboarding (fully paid by us)
  • Continuous training and upskilling programs through Concentrix University
  • Professional Development and Career Navigation programs to map out the steps in your desired development
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.