Remote Technical Care Agent with Czech, Slovak and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company with a long list of satisfied clients, operating in the customer experience management field. We are on a lookout for driven, capable and tech- savvy people for the role of Remote Technical Care Agent with Czech, Slovak and English.

Essential Duties and Responsibilities:

• Communicating with existing and new customers;
• Handling different issues and providing solutions and tips in a reasonable timeframe;
• Documenting every interaction and ensuring that existing records are up-to-date;
• Escalating complex cases according to guidelines and following rules and regulation;
• Collaborating with team members to provide assistance and contribute towards achieving team goals.

Requirements:

• Fluent in both Czech and Slovak and English language;
• Prior experience in a customer support environment is beneficial;
• Familiar with mobile and desktop apps and authorization processes within Active Directory;
• Basic knowledge of common wireless connectivity and configuration (Bluetooth and Wi-Fi);
• Good troubleshooting skills are desirable;
• Team-oriented and goal-focused, motivated to provide a memorable service.

Our client offers:

• Full-time remote employment from Monday to Friday;
• Professional guidance and opportunities for long-term career development;
• Positive and supportive work environment with a team of talented colleagues;
• Attractive salary package and performance-based bonuses;
• Access to diverse training and learning programs, including comprehensive initial training;
• Additional benefits (healthcare insurance, gift vouchers, and discounts on sports cards).

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_RTCACSE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).