Claims Management Specialist

The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

On behalf of our trusted client, an international company, we are looking for a Claims Management Specialist.

Purpose We are seeking a dynamic Claims Management Specialist for our client's newly established office in Sofia, Bulgaria. The person will be responsible for all aspects of identifying and updating claim file information. This position interacts with other functional areas.

A successful candidate will have exceptional attention to detail, strong communication, and the ability to comprehend the insurance industry's functioning and related terminologies.

Key Accountabilities

• Responsible for identifying missing data in the claim files and updating the file daily with accurate information to ensure data capture is 100%
• Accurately input, update, and validate data into designated systems.
• Perform thorough reviews of data to maintain high levels of accuracy and completeness. Implement Quality control measures to minimize errors and discrepancies.
• Work closely with team members, including Adjusters and Administrative staff, to address any data-related queries and discrepancies.
• Adhere to strict confidentiality standards when handling sensitive information. Ensure compliance with internal policies regarding data protection and privacy.
• Generate regular reports and summaries based on data analysis, providing insights to support decision-making processes. Identify trends or patterns in data and communicate findings to relevant stakeholders.

Experience and Qualifications

• Background in claims management or a similar field - at least 2 years of experience
• Fluency in English both verbal and written
• Comfortable dealing with numbers and processing financial information.
• Experience in Insurance would be considered an advantage
• Knowledge and understanding of Insurance Industry terminologies and processes preferred
• Strong knowledge of MS Word, MS Excel, Adobe, Outlook, and Teams
• Strong interpersonal skills and conflict resolution skills
• Analytical ability and ability to multi-task and refer to prior examples of documentation provided
• Ability to plan and prioritize
• Exceptional attention to detail

The company offers

• Hybrid work mode
• Flexible working hours
• 25 days paid time off
• Food vouchers
• Health insurance
• Sports card fully covered by the company

If you recognize yourself in this role, do not hesitate to apply by submitting your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014