Collection Specialist

The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

On behalf of our trusted client, an international company, we are looking for a Collection Specialist.

Purpose We are seeking a dynamic Collection Specialist with English language for our client's newly established office in Sofia, Bulgaria. In this position, you will oversee a portfolio of customer accounts with the goal of decreasing the Company’s days sales outstanding (DSO). You will collaborate closely with the Collections Manager to address slow payment concerns and engage with the billing department, clients, and cash applications team.

A successful candidate will have exceptional attention to detail, strong communication, and the ability to comprehend the insurance industry's functioning and related terminologies.

Key Accountabilities:

• Analyze and troubleshoot invoice errors, providing management with recommendations for corrections.
• Prioritize customer calls and discrepancies that need resolution.
• Conduct follow-up analysis on collection efforts to ensure promised payments are received and establish an escalation process.
• Advise the Collection Manager on accounts that should be escalated for balances exceeding 90 days.
• Identify and report potential credit risks discovered during the collections process to management.
• Collaborate with management and staff to gather necessary information for collecting outstanding balances.
• Perform extensive reconciliation of client accounts, particularly for overpaid and short-paid invoices.
• Recommend accounts for write-off, bad-debt reserve, or payment plans.
• Assist in reducing unapplied cash on the accounts receivable ledger.
• Foster and maintain positive relationships with customers in the accounts receivable portfolio.
• Carry out other tasks as assigned by the Collection Manager if necessary.

Experience and Qualifications:

• 2+ years of experience in accounts receivable, billing, and cash collections preferred.
• Familiarity with JD Edwards, Vision, or Sage is a plus.
• Proficient in Excel, including VLOOKUP and Pivot tables.
• Ability to multitask, work efficiently, and meet deadlines in a dynamic environment.
• Proven problem-solving skills with cross-functional collaboration in accounting and finance.
• Effective communication skills, both verbal and written, with diverse customers and company personnel.
• Strong analytical capabilities.
• Self-motivated with the ability to prioritize multiple tasks.

The company offers

• Hybrid work mode
• Fixed working time
• 25 days paid time off
• Food vouchers
• Health insurance
• Sports card fully covered by the company

If you recognize yourself in this role, do not hesitate to apply by submitting your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 1814 from 08.12.2014