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Manager of Operations Control Room

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, a leading supplier of player-favorite content to the iGaming industry., we are currently looking for Manager of Operations Control Room to join their team.

What you will be doing:

  • Maintaining the relationship with internal and external clients (staff, operators);
  • Coordinates the staff under his/her supervision;
  • Respecting and maintaining the standards imposed by the company;
  • Active contribution to the companys development;
  • Documenting operational tasks and reporting to direct manager and upper management;
  • Data analysis and creating reports;
  • Deploys and maintains Department activity tracker complete with different Charts;
  • Motivates and coaches new employees, assists in the training of the Operational Control Room (OCR) team members;
  • Responsibility to create procedures, workflows, and key performance indicators for OCR;
  • Organize, coordinate and supervise the staff under order and operational activities;
  • Submits as per established deadlines the bonus consolidated reports to the HR department;
  • Define or improve KPI metrics of performance for the teams members;
  • Report KPIs regularly to senior management;
  • Manages resources and utilize assets to achieve qualitative and quantitative targets;
  • Respects and maintains the service standards imposed by the company;
  • Makes sure it is up to date with all procedures, rules, promotions, and games strategies;
  • Announce the management regarding any deviation from the companys standards;
  • Presents the standards of the company to the staff under his/her supervision;
  • Active contribution to the companys development;
  • Suggests measures to improve the players experience;
  • Participates to improve the companys activity, with contended suggestions regarding the staff, players experience etc.;
  • Work on processes to achieve the goal of ISO standardization and certification;
  • Suggests measurements of improving the players experience;
  • Active participates at reaching the companys targets;
  • Transmits to the management the players impression regarding their game experience.

Requirements:

  • A bachelors degree in business administration, Operations Management, or a related field. A Master's degree is preferred;
  • Excellent communication skills, both verbal and written, in English. Knowledge of Bulgarian or other languages is a plus;
  • Relevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma, etc.) are advantageous;
  • Extensive experience in operations management, including significant exposure to a leadership role;
  • Proven track record in control room operations or a similar environment;
  • Experience in the iGaming industry or related fields is highly desirable;
  • Strong understanding of operational control systems, software and hardware;
  • Proficient in data analysis tools and reporting software;
  • Familiarity with industry-specific regulations and compliance standards;
  • Ability to inspire and motivate teams towards achieving operational excellence;
  • Proven ability to manage cross-functional teams and multi-disciplinary projects.

The company offers:

  • We offer an advantageous start salary;
  • A detailed company training on highest standards;
  • Tremendous growth opportunities in a large fast moving international company;
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
  • Public transportation cards;
  • MultiSport card, covered by the Employer;
  • Working place situated a few steps form a subway line;
  • Weekend, night, and holiday hours compensated according to Bulgarian labor laws.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates. All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017

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