Help-desk Representative with French or German and Italian - No experience required

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a rising star in the BPO field, working with some of the biggest telecommunication companies in Europe. We are on the lookout for adaptable, customer- oriented and reliable individuals for the role of Help-desk Representative with French or German and Italian - No experience required.

Essential Duties and Responsibilities:

• Helping customers via different channels (phone calls and messages);
• Providing information on administrative and technical matters (products, invoices, etc.);
• Solving customer issues and questions;
• Escalating problems or inquiries to other departments when necessary;
• Making system updates as needed.

Requirements:

• Good English skills (at least at B1 level);
• Strong command of German or French (at C1 level), and Italian (at least at B2/C1 level);
• Customer-oriented and skilled conversationalist, able to adapt to various types of people;
• Organized and reliable, able to prioritize tasks and meet deadlines;
• Familiar with MS Office applications use;
• Excited and motivated by dynamic environment;
• Available to work on shifts.

Our client offers:

• Full-time position with competitive salary and paid annual leave;
• Additional medical insurance and meal vouchers;
• Transportation allowance and referral bonuses;
• Employee network groups promoting diversity, inclusion, and learning;
• Opportunities for learning, training, and career growth;
• Supportive work environment promoting work-life balance;
• New office facilities with access to gym classes.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_HRFGI).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).