Hybrid Customer Support Agent with Norwegian or Hungarian and English - Standard shifts

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a worldwide company offering their services and products in a variety of fields. We are on a search for positive, customer-focused and communicative for the role of Hybrid Customer Support Agent with Norwegian or Hungarian and English - Standard shifts.

Essential Duties and Responsibilities:

• Helping customers swiftly and effectively via tickets or calls;
• Providing personalized solutions and attentive support;
• Guiding customers through processes to ensure a high-quality experience;
• Analyzing and reporting on recurring issues and common inquiries;
• Collaborating with team members and striving to maintain a positive work environment.

Requirements:

• Team-oriented mindset, ready to contribute to team success;
• Fluent in Norwegian or Hungarian with excellent English skills;
• Positive and customer-centric approach with a dedication to delivering outstanding service;
• Strong communication abilities and a positive attitude;
• Familiarity with major operating systems is beneficial.

Our client offers:

• Competitive salary and stable full-time employment;
• Hybrid model of work after the first month on the job;
• Additional health coverage and fully paid annual leave;
• Comprehensive training (during first 4 weeks) and professional development opportunities;
• Performance bonus after the end of the 3rd month (up to 5% of the base salary);
• Supportive workplace culture and friendly atmosphere;
• Standard working time and week with free weekends.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_HCSANHE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).