Voice Support Associate with Polish, Danish or Finish and English (Part Time & Full Time)

Job location Sofia; Permanent; Full time; Part time; Flexible work time; Suitable also for students; Suitable also for candidates with little or no experience; Salary from 2000 to 3200 BGN (Gross); Languages: English, Polish, Finnish, Danish

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – world-renowned company, offering services and products in a wide variety of fields. We are searching for communicative, positive and team-oriented people for the role of Voice Support Associate with Polish, Danish or Finish and English (Part Time & Full Time).

Essential Duties and Responsibilities:

• Leasing with customers via tickets or calls;
• Noting patterns in issues and common questions, and reporting to the team lead;
• Listening actively and supporting customers with answers and solutions to their issues;
• Providing guidance, seeing the case through the end and aiming for customer happiness;
• Working closely together with other employees and aiming to maintain a supportive and friendly working atmosphere.

Requirements:

• Fluent in Polish, Danish or Finish and English language;
• Customer-focused and eager to provide assistance and leave a positive impression;
• Confident conversationalist, able to identify and adapt to different customer types;
• Familiar with basic technologies, determined to learn and broaden existing skillset;
• Team-oriented and proactive, ready to jump in and support others when necessary.

Our client offers:

• Solid remuneration and stable full-time jobt;
• Flexible working hours with day shifts (options for 4-hour or 6-hour shifts);
• Additional health insurance and fully paid annual leave;
• Detailed onboarding and diverse opportunities for learning and career advancement;
• Friendly and supportive work environment in a fresh and comfortable workspace.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_VSAPDFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).