Customer Experience Professional with German or Hebrew and English (Remote, out of office hours)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a customer experience technology company, known for their dedication to excellence and high-quality, we are on a search for responsible, driven and flexible individuals for the role of Customer Experience Professional with German or Hebrew and English (Remote, out of office hours).

Essential Duties and Responsibilities:

• Provide a friendly and professional experience to keep customers happy;
• Give information and advice about the company’s products and services;
• Work with your team to offer help and support;
• Resolve customer issues through various communication channels;
• Investigate problems and find solutions;
• Guide customers through the problem-solving process;
• Keep accurate and updated records of customer interactions.

Requirements:

• Fluent in German or Hebrew (both written and spoken) with good English skills;
• Flexible and able to work in a fast-paced environment;
• Previous customer support experience is a plus;
• Comfortable using a PC and interested in technology;
• Organized and able to manage time well;
• Customer-focused, motivated, and a team player.

Our client offers:

• Flexible shifts outside regular office hours (Mon-Fri 15:30-9:00h, and 24/7 on weekends);
• Competitive salary on a full-time fully remote position with paid annual leave;
• Attractive benefits like extra health insurance, gift vouchers, sports cards, and discounts;
• Initial training and ongoing training and learning opportunities available for all employes;
• Opportunities for long-term career growth;
• A supportive and exciting work environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CEPGH).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).