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Customer Service Representative with English - Sofia (Hybrid)

Are you looking for a new career opportunity? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognized for your achievements as a Customer Service Representative at ResultsCX! We provide exceptional customer service to our clients while making a better community for our employees.

What’s Your Greater? Come find it at ResultsCX!

Join ResultsCX and take pride in being part of a global team who bring their “A” Game every day. Our Customer Service Representatives are passionate about helping our customers! You will be supporting one of our largest Client’s Customers while having great conversations. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.

**** How can you make a difference?

  • Provide customer support services via tickets and telephone.
  • Achieve customer satisfaction, focusing on customers’ needs, offering the best solution.
  • Resolve issues while providing the best services and products for our customers’ experience.

To join our team, you need:

  • To be 18 years of age or older.

  • Good communication skills.

  • Problem-solving skills.

  • Good command of English language (B2 and higher).

  • Basic computer literacy.

  • Positive attitude, strong work ethic and ability to work under pressure.

  • Willingness to learn, develop and improve.

  • Previous experience in Customer Service is considered as a strong advantage but it is not a requirement.

  • What we offer:

  • Remuneration package includes Base Gross Monthly Salary of 1800 BGN during the tarining period, 1900 BGN durig the rest of the probation period and 2100 BGN post probation period.

  • Opportunity for Performance Incentive after the initial training period has been completed of up to 600 BGN Gross Monthly.

  • Opportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to base salary and Performance Incentive.

  • 18 working days fully paid Induction Training and ongoing development, support, and mentorship.

  • Benefits – Employee assistance program, additional health insurance, Discounts, and perks.

  • Working hybrid after the 3rd month. Hybrid is defined as a minimum of 2 days per week working from the office and maximum 3 days remotely.

  • 16 working days fully paid Induction Training and ongoing development, support, and mentorship.

  • Flexible working schedule.

  • Career development opportunities and growth within the organization.

  • Brand new office and great office location – next to MALL Paradise.

  • Working in a close-knit team.

  • If you feel positively challenged by this opportunity, don’t miss out! Training Classes are forming now! We have limited slots. So, apply now and SECURE your spot! Only short-listed candidates will be contacted.

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