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Disputes Support with German and English - Hybrid model

Disputes Support with German and English - Hybrid model

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global giant operating in a wide variety of fields. We are on the lookout for determined, organized and team-oriented individuals for the role of Disputes Support with German and English - Hybrid model.

Essential Duties and Responsibilities:

  • Managing customer queries/disputes promptly and accurately;
  • Utilizing technology for effective service delivery and data management;
  • Resolve issues through Disputes Management Team and providing feedback and support to Disputes Team Lead
  • Completing Disputes procedures efficiently and handling follow-up issues on Disputes;
  • Maintaining and updating Disputes work instructions, supporting team members and providing guidance on Disputes processes;
  • Working with the Business Unit for smooth Disputes process transition to Shared Services Center and assisting the transition team;
  • Continuously improving end-to-end processes, ensuring compliance with company policies and delivering top-quality service to stakeholders;
  • Building strong relationships with the Business Unit stakeholders, working closely with their Finance teams and other departments;
  • Providing requested documentation promptly and collaborating with audit teams during financial audits.

Requirements:

  • At least B2 level in German and English language;
  • Previous experience Shared Services environment or Call Centre;
  • Determined and driven to provide excellent customer service;
  • Skilled with time management, planning, and organization;
  • Confident communicator with excellent soft skills;
  • Team-oriented mindset and a proactive approach to work;
  • Bachelor's degree.

Our client offers:

  • Attractive rewards and compensation plan;
  • Social benefits, corporate discounts and recognition programs;
  • Hybrid model of work, standard working time (Mon-Fri, 09-18h) and a full-time employment;
  • Initial training during the first 4 weeks;
  • Opportunities for career and talent progression growth;
  • Excellent health and wellbeing conditions, plus social activities and events;
  • Modern and comfortable working environment and tools.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number IA_DSGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).