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CRM Salesforce administrator

CRM Salesforce administrator

We at Postbank (Eurobank Bulgaria AD) have a successful presence for over 30 years among the leaders on the banking market in Bulgaria. We are a modern, award-winning bank, leader in card business in the country. If you want to be part of an ambitious and united team; If you are looking for opportunities to learn, develop and contribute with your ideas; If you want a career opportunity in a great team of professionals in an international financial institution; We will be happy to meet and discuss the possibility of joining our team in a position of:

The main responsibilities for the position are:

  • Build new and support existing CRM processes , running in various channels
  • Support CRM processes for individual customers and SBB
  • Optimize processes related to sales, customer service, portfolio and segment management
  • Working with various stakeholders, manage development pipeline and prioritize requirements
  • Responsible for the team – support, train and allocate tasks

Overall responsibility for the coordination including:

  • Create and support the data architecture in Salesforce
  • Support and bug fixing of the data load processes
  • Create and support reports in Salesforce
  • Create and support processes in Salesforce Core and salesforce marketing cloud
  • Design campaign journeys
  • Identify and create triggers and events in the customer behavoiur and product usage that will be used for personalization
  • Design and run experiments in order to create the best campaign flow
  • Support management reporting and ad-hoc reporting for Retail
  • Work with DWH, PowerBI, SAP Business objects
  • Design process automations

The appropriate candidates must fulfill the following criteria :

  • Experience with Salesforce products / Salesforce Financial services cloud, Salesforce Marketing cloud / certificate is a plus
  • 5+ years in banking, preferably positions related to data architecture design, data engineering, analytics or process management
  • Familiar with analytical CRM concepts
  • Very good command in SQL
  • Experience with a BI tool, such as PowerBI, Tableau, QlikView or similar
  • Creative approach towards process mapping

We offer:

  • Excellent opportunities for professional and career development in one of the leading banks in Bulgaria;
  • Competitive remuneration and social benefits;
  • Challenging opportunity for career growth;
  • On-going training;
  • High working standards, interesting and dynamic job;
  • Friendly team and positive working environment.

If you are interested in this position and believe, you have the power and the skills to make it this constantly changing industry, please send us your CV and cover letter.