Application Support Analyst

Cerillion, founded in 1999, is a leading provider of billing, charging and customer management systems, delivering its solutions across a broad range of industries. Cerillion’s main offices are in London UK, Pune India and a newly established office in Sofia, Bulgaria.

As part of our ongoing expansion, we are looking for a Application Support Analyst to perform a variety of tasks. The role involves participation in the complete life cycle of support issues from initial investigation, recreation, SQL scripting for data solutions, testing and liaising with the clients regarding delivery of fixes.

In this role you will have responsibility for:

Initial Investigation:

Examining relevant log files stored on Linux/Unix server Recreating issues on a test system Running SQL queries against Oracle database to extract data Understanding client’s business processes Resolving issues:

Making configuration amendments Providing SQL scripts for data amendments Writing temporary workaround scripts Making code changes Testing and delivery of software releases:

Installation of patches Writing, executing & documenting test cases Delivery of releases to the customer Answering technical queries

This is an excellent opportunity for anyone who enjoys working in a client-facing environment investigating and resolving real client issues. We encourage our staff to work on multiple customers and functional areas providing them an end-to-end understanding of the BSS industry.

Given that Cerillion’s head office is in the UK with a worldwide customer base, a willingness to travel internationally is essential.

What you'll get in return:

Competitive salary, annual bonus and other benefits Private Health care Flexible working hours and remote working options when needed Pet-friendly office Fresh fruit and pastries Rooftop café / bar and workspace

What you’ll bring to the role:

3+ years software support or development experience in the Telecoms industry Strong technical and analytical skills SQL knowledge Oracle DBMS knowledge Unix/Linux knowledge

Qualifications required for this role:

Educated to degree level or equivalent