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Software Support Expert


Mellon Group is a leading Greek multinational group of companies that offers specialized solutions and services to meet the needs of the financial institutions and other organizations and whose business is oriented towards large groups of clients. The headquarters of Mellon Group is in Athens, Greece and currently the Group has over 8,000 employees in 11 countries.

Mellon Bulgaria EAD, as part of the Mellon Group, for the office in Sofia seeks to hire a Software Support Expert

Key duties and responsibilities:

  • Project coordination with the software development teams from HQ in Greece;
  • Responsible for QA testing of software solutions delivered to customers;
  • Diagnose and fixing of software related problems;
  • Create technical specification documents as per business requirements;
  • Execute daily tasks related to loading data in Mellon CTI systems.


  • Bachelor's Degree or higher in computer science, telecommunications, engineering or related subject;
  • 5 years of experience in the field of IT & Telecommunications;
  • Fluency in English and strong PC literacy;
  • Ability to work within tight deadlines;
  • Experience with any SQL management tool;
  • Other skills:
    • Basic knowledge of telecommunication;
    • Basic knowledge of networks;
    • General understanding of operating systems;
  • Any of the below programming languages will be an advantage:
    • VB.Net;
    • C#.Net;
    • Java & C# object oriented programming (Beginner level)
  • Web Services implementation is considered an advantage.


  • Opportunities to evolve into an international working environment;
  • Multicultural and excellent working environment;
  • Leading-edge technology, interesting and innovative projects;
  • Training and development opportunities;
  • Working with and for the banking sector in Bulgaria.