Customer Service Representative with French and English

At ResultsCX we encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representative with French and English to join our team.

Responsibilities:

  • Represent ResultsCX and our Client on a top level providing high quality customer support services via telephone, chat and e-mail;
  • Handling inbound voice sales orders (order processing, upselling, comparisons), customer service inquiries (billing, tracking, description details, etc..).
  • Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution.

Requirements:

  • Very good level of French & English - minimum B2 level ;
  • Great communication skills;
  • Self-motivation, pragmatic and friendly approach;
  • Well-developed customer orientation skills;
  • Willingness to learn and develop;
  • Previous Retail / call center experience is preferred.

Our offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Multinational environment;
  • Opportunity to work from home.

Only short-listed candidates will be contacted.