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E-Sales Engineering Equipment Assistant with Italian, Turkish, Arabic or Polish

E-Sales Engineering Equipment Assistant with Italian, Turkish, Arabic or Polish

Job location Sofia; Permanent; Full time; Suitable also for students; Salary from 2700 to 3200 BGN (Gross); Languages: English, Arabic, Italian, Polish, Turkish.

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leading company in the BPO field. We are on a search for experienced, communicative and skilled individuals for the role E-Sales Engineering Equipment Assistant with Italian, Turkish, Arabic or Polish and English.

Essential Duties and Responsibilities:

  • Leasing with customers and using various communication channels to help them with their product-related issues;
  • Listening carefully and acting swiftly and offering relevant, accurate information in order to ensure customer satisfaction;
  • Troubleshooting and utilizing all available resources and information the customers provide to get to the cause of the problem;
  • Following established internal guidelines while handling each interaction;
  • Logging information about each case and keeping the data base information up-to-date.

Requirements:

  • Good understanding of one of the main languages and fluency in English, (both written and spoken);
  • 2+ years of experience in e-sales or customer support is required and minimum 6 months of experience in a technical support role are desired;
  • Knowledge of construction and engineering equipment and heavy machinery;
  • Flexible and a capable communicator, eager to assist and provide a quality service;
  • Good PC user skillset and know-how of ticketing systems and other customer support tools;
  • Determined and organized team-player with a talent for problem-solving;
  • Available to work on Day shifts and occasional holidays (which will be fairly compensated).

Our client offers:

  • Highly attractive salary and performance-based bonuses;
  • Medical plan, additional life insurance and paid annual leave days;
  • Working time organized in Day shifts;
  • Covered transportation costs;
  • Opportunities to grow, learn and further develop your career;
  • Great working environment and office space.

If you are interested, challenged and convinced you are the right candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_ESEEAITAP) Only the shortlisted candidates will be contacted in a timely manner. All the information is protected by the Commission for the Protection of Personal Data (Astrea Recruitment. - reg No 1809)