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Customer Support Representative with German

🚀 Join Sutherland - Where Your Career Soars! 🌟

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! 🌎 As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

At Sutherland, You'll:

🔍 Dive into intriguing projects for renowned global brands.

📈 Grow and sharpen your skills in a vibrant and supportive environment.

🌟 Collaborate with exceptional talents on exciting initiatives.

Join our growing team for a world leader in e-commerce! One of our biggest and most successful projects for a global leader in online shopping continues to grow and we are looking for our next great colleagues.

Job Description:

💬 Provide customer support in German (phone, chat, mail).

🔍Analyze client queries and offer the best solution.

📚 Professional training according to global customer service standards.

⏰ Flexible working hours (4-, 6- or 8-hour shifts).

Qualifications:

🎓 Very good proficiency in German language (minimum B2), second language is not required.

💻 Good computer literacy.

💬 Strong interpersonal skills and collaborative mindset.

🌱 Drive for continuous improvement and gaining of new knowledge.

🤝 Ability to organize, prioritize and work in a team.

What You'll Receive:

💼 Long-term job security with a permanent contract.

🏥 Additional health and life insurance coverage.

🌞 Generous annual leave, including wellness days.

🍽️ Food vouchers and paid breaks.

💰 Competitive salary and clear career progression.

🎓 World-class on-the-job training.

But Wait, There's More! .

🧠 Employee assistance program for psychological support.

💸 Exclusive employee discounts portal.

🤝 Lucrative employee referral program.

🎉 Rewards and recognition for your achievements.

🌍 Relocation package for those moving cities or countries.

🏋️‍♂️ Multisport card coverage.

📚 In-house learning portals with certification options.

🎉 Engaging office events and wellness initiatives.

👶 Gift for birth or adoption.

🌱 Corporate social responsibility events and team-building activities.

🌐 Exposure to global business insights and practices.

Ready for the Next Chapter?

If you're eager to embark on an exciting journey with us, we're excited to hear from you! 🚀