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Support Assistant with French or German and English ( Payments Field) FULLY REMOTE POSITION

Support Assistant with French or German and English ( Payments Field) FULLY REMOTE POSITION

Fully remote work, without location; Permanent; Full time; Suitable also for students; Suitable also for candidates with little or no experience; Salary from 2000 to 2800 BGN (Gross); Languages: English, German, French

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global company offering products and services in the online payments field. We are on a lookout for detail-oriented, bright and driven individuals for the role of Support Asistant with French or German and English ( Payments Field).

Essential Duties and Responsibilities:

  • Engaging with customers through various channels;
  • Offering information and handling requests regarding company’s products and services;
  • Utilizing available tools to find the best solutions for customer issues;
  • Maintaining knowledge on the products and services on offer;
  • Ensuring customer happiness and considering feedback for continuous improvement;
  • Striving to be efficient and escalating of complex cases when necessary;
  • Building and nurturing strong relationships with customers.


  • Proficiency in German, French and English (verbal and written);
  • Good people skills and ability to adapt to different types of customers;
  • Detail oriented and an active listener;
  • Driven to learn and deliver a high-quality customer experience;
  • Organized and a capable multitasker;
  • Enthusiastic about being part of a team and based in Plovdiv.

Our client offers:

  • Fully REMOTE!
  • Attractive salary and additional perks (lunch allowance and more);
  • Performance-based bonuses and paid time off;
  • Health insurance, covering dental and ophthalmology care;
  • Chance to work within a diverse international team;
  • Opportunity to learn from the best and take part in trainings and learning programs;
  • Supportive work environment with excellent facilities and a cozy work atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_SAD).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).