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2 nd Level Service Resolution Specialist with English

2 nd Level Service Resolution Specialist with English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation. Are you a creative and adaptable professional with a passion for technology?

Join our client’s team as a 2nd Level Service Resolution Specialist with English and take on the challenge of resolving customer inquiries promptly while communicating effectively with partners. In this role, you'll coordinate the resolution process for various cases, adhering to principles of respect and honesty that define our cliet’s culture.

Responsibilities: Serve as the primary point of contact for customers, gathering necessary information to resolve inquiries and providing guidance on solutions; Manage customer inquiries from start to finish to ensure accurate and timely resolution; Collaborate and communicate with the management team, technical engineers, experts, and other team members whenever necessary; Maintain documentation for each processed inquiry, safeguarding confidential and sensitive information.

Requirements and Qualifications: Experience in customer service with a desire to acquire new technical skills; Excellent multitasking abilities, organization, and problem-solving skills; Creative and adaptable personality capable of fostering positive work relationships; Proficiency in English, both written and verbal; Excellent computer literacy; Interest in or knowledge of the transportation industry would be highly appreciated.

Our client offers: Competitive compensation; Regular working hours; Personal and professional growth in a modern company; Work in a motivated team of specialists from various fields; *Supportive colleagues with extensive professional experience.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number TT_SRSL).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).