Technical Support Level 2

Manpower Bulgaria provides a range of staffing solutions, engagement and consulting services World Wide.

What we’re looking for:

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

General responsibilities: • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management; • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems; • Collaborate with subject matter experts and escalation managers when additional support is needed; • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Competencies: • Adaptability to work independently and part of a team bringing in experts when needed; • Superior researching, problem-solving and troubleshooting skills; • Excellent customer service skills; • Passions for technology and learning; • Prior customer service or support experience required.

You will get to enjoy: • Stable job and career development opportunities (training and certification); • Fully paid training; • Full-time job; • Hybrid position; • Attractive performance incentives; • Additional health insurance incl. Dental insurance; • Special discounts and benefits (food vouchers, Multisport card etc.); • Employee referral program.

Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services.