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Claims Coordinator with Dutch and English

Claims Coordinator with Dutch and English

Job location Sofia; Permanent; Full time; Suitable also for students; Suitable also for candidates with little or no experience; Salary from 2700 to 3500 BGN (Gross); Languages: English, Dutch

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company offering various services in the BPO field. We are searching for motivated, adaptable and confident individuals for the role of Claims Coordinator with Dutch and English.

Essential Duties and Responsibilities:

  • Offering support for customers’ insurance related issues;
  • Researching details relating to the claim and requesting relevant info from various parties;
  • Maintaining a free information flow to all customers and relevant parties;
  • Making final decisions about coverage and insurance, gathering and storing data;
  • Following company’s guidelines while handling and settling claims;
  • Constantly working on meeting customers expectations;
  • Nurturing a positive work atmosphere by cooperating and providing support to others.


  • Proficient in Dutch and English, both spoken and written;
  • Confident conversationalist, able to adapt to different cases and situations;
  • Motivated to work as a part of the team and contribute to collective efforts;
  • Able to multitask and prioritize well, good with time management;
  • Located in Sofia, Varna, Plovdiv, Ruse or Burgas and ok with going to office;
  • Previous experience in customer service is an advantage;
  • General know-how of MS-Office and PC literacy.

Our client offers:

  • Standard working time and week (Monday to Friday), plus a hybrid option available;
  • Competitive salary, full-time employment and paid annual days leave;
  • Additional health insurance with dental care included;
  • Personal development programs and trainings and detailed onboarding for new employees;
  • Game area, weekly massages, sport card subscription, employee sport teams;
  • Monthly food vouchers, free drinks in the office and special discounts.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CCDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).