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Key account manager

Key account manager

Information Services JSC is among the leaders in providing high-tech ICT services on Bulgarian market.

According to the amendments made to the Electronic Government Act and adopted in November 2019, the company has been designated as a National system integrator of the state administration. Information Services JSC has many years of experience and specializes in development and maintenance of key information systems in Bulgaria. The company is the first certified provider of qualified services/digital signatures in Bulgaria and offers them under the brand name StampIT.

The company has its own training and certification centre, accredited by Pearson-Vue and invests in continuous improvement of its IT teams expertise.

Information Services JSC is a partner to Cisco, IBM, Microsoft, Oracle, VMWare, SAP, FireEye, Netwrix, F5 Networks.

At present Information Services JSC has more than 600 highly qualified employees working in its HQ in Sofia City and 26 branch offices in the country’s regional cities.

Currently you have the opportunity to join our team at the position of Key account manager.

What will you do?

  • Serve as the liaison between Information Services JSC and its customers;
  • Address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships;
  • Oversee customer account management, including negotiating contracts and agreements;
  • Answer client queries and identify new business opportunities among existing and new customers;
  • Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience;
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives;
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility;
  • Keep healthy communication with team members and clients;
  • Identify and manage risks and opportunities associated with each project and work with the management team to mitigate or exploit them;
  • Manage changes within the scope, budget and time schedule.

What skills and qualifications you need to have?

  • 1+ years of experience in account management or project management;
  • Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive;
  • Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
  • Excellent listening, negotiation and presentation skills;
  • Strong verbal and written communication skills;
  • Experience delivering client-focused solutions to customer needs;
  • Experience with CRM software is considered an advantage;
  • Technical literacy in IT field and license policies is considered an advantage;
  • Experience in high-pressure environment is considered strong advantage;
  • University degree in Business Administration, Sales or relevant field.

Why Information Services Jsc?

You will have the opportunity to build, maintain and develop efficient information systems of national importance.

What you will get in addition if you join us?

  • Additional health insurance with dental care coverage;
  • Referral bonus program;
  • Skills development program;
  • Work in a team with leading specialists;
  • Specially developed “Graduation” program;
  • Coffee and fresh fruits at the office;
  • Attractive office location.

If you are interested in this position, please send your CV. Only shortlisted candidates will be contacted for interview.