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Technical Support Engineer L3

You’ll know A1 Bulgaria is the right place for you if you are driven by:

  • Opportunities to learn and build your career;
  • Meaningful work in a stable and fast-paced company;
  • Diversity of people, projects, and platforms;
  • A supportive, fun, and inspiring place to work.

For our team we are looking for: Technical Support Engineer L3

As a Technical Support Engineer at A1 Bulgaria, you will play a vital role in maintaining and improving the quality of our video services. Join a dynamic team, work with innovative technologies, and enjoy a supportive and fun work environment while contributing to our customers' satisfaction.

Your daily routine would include:

  • Maintaining the quality of video services related to IPTV, SatelliteTV, Cable TV, OTT, etc.;
  • Planning, creating, and administer all systems related to the company's video services;
  • Monitoring, analyzing, and making the necessary changes to improve services if necessary;
  • Preventive detection and resolution of problems and quick decision-making to eliminate them;
  • Performing analysis and technical adjustments to improve services;
  • Mentoring and assisting in guiding of junior engineers;
  • Proactively participating in internal and external communication;
  • Maintaining a high level of customer satisfaction.

We’ll know you can make it if you have:

  • Higher education – Telecommunications, IT, or other similar specialty;
  • 2 year experience in a network/technical position;
  • Fluent English language skills;
  • Strong organizational abilities and the knack for setting priorities.;
  • A collaborative spirit and the ability to thrive in a team environment.

Nice to Haves:

  • Experience with telecommunication network technologies;
  • Good knowledge related to IPTV, DVB-S, DVB-C, and OTT services;
  • Skills in IP, Linux, and scripting;
  • Good German language skills;

Our gratitude for the job done will be eternal, but we’ll also offer you:

  • Innovative technologies and platforms to “play” with;
  • Modern working environment for your comfort;
  • Friendly, ambitious, and motivated teammates to support each other;
  • Thousands of online and in-person learning opportunities to grow;
  • Challenging assignments and career development opportunities in multinational environment;
  • Attractive remuneration package;
  • Flexible working schedule and opportunity for home office;
  • Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc

Sounds good? Apply now! Only shortlisted candidates will be contacted.