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2nd Level Technical Support Engineer

You’ll know A1 Bulgaria is the right place for you if you are driven by:

  • Opportunities to learn and build your career
  • Meaningful work in a stable and fast-paced company;
  • Diversity of people, projects, and platforms;
  • A supportive, fun, and inspiring place to work.

Your daily routine would include:

  • Administer, monitor and maintain the supported systems in operation within the required parameters (availability, performance);
  • Analyze and evaluate failures and performance decreases on database and application level
  • Analyze business requirements and apply changes in stored DB procedures to reflect them in the supported systems
  • Support testing and production environments, deploy builds and fixes, sanity testing and troubleshooting;
  • Monitor application servers and workload;
  • Handle incidents (analyze logs, errors handling, finding resolutions or workarounds within the specified SLAs/OLAs);
  • Develop tools/scripts to automate routine operational tasks;
  • Ability to take up on-call shifts;
  • Maintain system documentation.

We’ll know you can make it if you have:

  • At least 1 year of working experience in monitoring/reporting/supporting applications;
  • SQL Knowledge (Oracle) is a must;
  • Unix/Linux experience is a must;
  • University degree in the field of IT/Telecommunication or any other relevant;
  • Fluency in English – written and spoken.

Nice to have:

  • Any knowledge and/or experience with UC4 (Automic), Job Scheduling;
  • Advanced Scripting Knowledge e.g. Perl, Python, Shell, Kshell etc.;
  • ITIL (Incident-, Problem-, Change-, Deployment-, Event-Management);
  • Knowledge of 2-tier or 3-tier applications – J2EE servers and applications experience.

Our gratitude for the job done will be eternal, but we’ll also offer you:

  • Innovative technologies and platforms to “play” with;
  • Modern working environment for your comfort;
  • Friendly, ambitious, and motivated teammates to support each other;
  • Thousands of online and in-person learning opportunities to grow;
  • Challenging assignments and career development opportunities in multinational environment;
  • Attractive remuneration package;
  • Flexible working schedule and opportunity for home office;
  • Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.