Job location Sofia; Permanent; Full time; Salary from 3400 to 4300 BGN (Gross); Languages: English, Dutch, Romanian.
Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a well-established company, offering their services and products in the customer experience field. We are searching for friendly, bright and result-oriented people for the role Customer Support Representative Romanian or Dutch and English.
Essential Duties and Responsibilities:
- Leasing with the customers via phone or chat;
- Handling their questions and issues in a timely manner to ensure customer happiness;
- Checking up on complex cases and updating tickets with call scripting;
- Escalating complex cases to teams responsible for further processing;
- Maintaining free information flow and striving to keep everybody informed;
- Keeping up with process updates and integrating changes as they are introduced.
- Fluent in Romanian or Dutch and English (both written and spoken);
- Previous experience in a call center environment is desired;
- Skilled with MS Office applications (mostly Word and Excel);
- Friendly and bright person motivated by achieving great results;
- Eger to learn, improve skills and performance;
- Available to work on night shifts.
Our client offers:
- Competitive remuneration, bonuses and paid annual days off;
- Transportation allowance, food vouchers and multisport card;
- Working time during the whole week, organized in shifts;
- Career advancing opportunities and career guidance;
- Additional health insurance with dental care included;
- Detailed onboarding for new staff and various trainings and skillset development opportunities.
If you are interested, challenged and convinced you are the right candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_CSRRDE) Only the shortlisted candidates will be contacted in a timely manner. All the information is protected by the Commission for the Protection of Personal Data (Astrea Recruitment. - reg No 1809)